During 2020-21 there were 119,400 complaints were made as per the data with Telecommunications Industry Ombudsman, Australia. (Source - TIO Report) Out of these, 47.1 per cent had a connection, change of provider or service quality issue. These numbers indicate that the customers aren’t able to get the service as desired. It also points to a gap in...
Australian SMBs have undergone a very difficult economic phase in the last two years. Revenue growth suffered and sustenance became a challenge due to unavailability of right people. In June, 27% of businesses reported having difficulty finding suitable staff to fill jobs. – Australian Bureau of Statistics. (Source: ABS) Offshoring has become more relevant for businesses and beneficial...
Australian businesses are not new to off-shoring. For many small businesses, the cost of local talent is beyond their budget. They outsource to fill the gaps in their work-force and easily scale their business to meet the frequently changing business needs. More than 36,500 Australian businesses outsource at-least some of their business functions. They employ 242,000 people...
Most Australian businesses are in revival mode. Post-pandemic they are tweaking their business models, streamlining processes with a sole objective – business growth. Adding new customers takes time and incessant focus. Need help? Hire a virtual team who will support various business functions. Let the team greet customers, schedule appointments, resolve existing customer issues, conduct sales...
A virtual team is your team, but one that doesn’t sit in your office. It is a team of expert professionals handling specific activities of your organization, with one essential difference – This team is not sitting out of your office space and you are not responsible for them, but the team members are accountable...
