The manner that firms operate has altered as a result of COVID. Companies have adopted remote work (had to). Although the CEO of Goldman Sachs may have referred to remote...
Find out how outsourcing your customer support can help your business save costs, improve customer satisfaction, and more. Explore the latest insights and best practices in customer support outsourcing on VirtualTeam blog.
Posted by | November 24, 2022
It is crucial to comprehend and preserve a level of security and call centre regulatory standards when managing information provided by your consumers because you are the first point of...
Posted by | May 25, 2022
Rising costs of customer support has made several companies rethink their approach to customer service. Several businesses have already started to find ways to reduce their expenses. Offshoring has helped...
Posted by | May 9, 2022
The demand for technical skills has risen sharply as more Australian businesses rush to have an organisation that’s ready for a remote working environment. While the demand has increased, the...
Posted by | April 15, 2022
Small and mid-scale businesses are expected to grow the fastest in the post-pandemic. However, shortage of skills is going to be the biggest challenge they are going to face. Local...
Posted by | March 30, 2022
Most Australian businesses are in expansion mode post-pandemic to shed the stagnancy in their business operations. However, the rising demand for telesales professionals and local scarcity has affected small businesses...
Posted by | March 12, 2022
Outsourcing has helped businesses expand their businesses without reducing costs. It is a cost-effective technique that many Australian businesses use to enhance their growth. The recent telemarketing skill shortage has pushed...
Posted by | February 28, 2022
Australia has been facing IT skill shortage for past several years now. ACS’s annual Digital Pulse Report has called for an extra 60,000 ICT workers per year. Scarcity of local...
Posted by | January 29, 2022
Small businesses in Australia have seen a very difficult time in the last few years. The revenue dropped significantly while the costs remained the same. Customer service also suffered due...
Posted by | November 24, 2021
Australian SMBs have undergone a very difficult economic phase in the last two years. Revenue growth suffered and sustenance became a challenge due to unavailability of right people. In June,...
