Outsourcing has helped businesses expand their businesses without reducing costs. It is a cost-effective technique that many Australian businesses use to enhance their growth. The recent telemarketing skill shortage has pushed several Australian businesses to hire offshore talent and plug the skill- gap for the roles that are otherwise difficult to fill. Hiring telesales outsourcing companies can help sell your product and services directly to your targeted customers at a low cost.
Virtual Team, as your outsourced telesales partner, can help to grow market share by maintaining and supporting the entire customer base. Here is how we support to grow market share. Here are the following ways.
1. 24/7 Telesales Access Instead of Limited Hours
Whether you’re a small online firm or a big e-commerce business you need to have a fully – functional operation to boost sales. Moreover, your local consumers can also contact you at any time in case of any support they need. That is why it is best to have a team that works round the clock.
Offshore team has a great time-zone benefit. It can effectively be used for work productivity. For instance, if you hire a telesales professional, he/she could work during those hours when your local team is unavailable. It implies that you can assign telesales tasks to them and relax since the work hours will run for an extended period.
When it comes to telesales outsourcing in Australia, most SMBs rely on Virtual Team. We have vast experience in hiring the right people for many different verticals.
2. Availability of Expert Professionals for Specific Requirement
In Australia, there is a skill shortage and local talent is available at higher prices. However, a telesales outsourcing provider has access to a large skilled workforce. Also, offshore talent works at a far lower cost. Partnering with an outsourced provider can delight your prospects as well as existing customer base with on-time deliveries and high-quality services. That eventually increases customer satisfaction and influence them to purchase product or services.
Virtual Team has been in the industry for several years. We have a dedicated team that helps you find the talented professionals the vacant roles or the specific skill-gaps.
3. Cater to Varied Need of Customers
Having a global business? Your customers might be located in different parts of the world. To serve them better it is important to interact with them in their native language. A telesales outsourcing company helps you to build the right team to serve your customers.
Virtual Team is one of the best customer support outsourcing companies in Australia, that provides offshore telesales talent. Our team helps you to revamp marketing strategy by plugging the existing skill-gaps.
4. Generate Leads
Telesales generates quality leads and turn them into loyal customers. In this competitive landscape, every business needs high-quality lead generation to get more customers. Telesales services are effective for every company of different sizes, and it provides desired results when performed well. Hiring the right offshore telesales team helps to attain the business goals.
Our experts at Virtual Team identify the right talent by fully understanding specific job descriptions.
5. Control and Reduce Overhead Costs
One of the key reasons many businesses choose to offshore is the reduction in costs. When you hire offshore talent to fill the skill- gaps in your business you will end up saving 70% in cost. Moreover, you don’t need to invest in infrastructure that increases the operational costs. As per a report, 44 % of Australian companies outsource at least one process to improve work quality and reduce workload. In addition, most businesses prefer offshoring, because it is comparatively cheaper than hiring a local sales team.
Virtual Team provides offshore talent for your business that works from our offices remotely. When you hire from us, we’ll take care of the joining formalities. Your new team member works during business hours as needed.
Virtual Team – Preferred Partner for Outsourcing in Australia
Over the years, we have catered to more than 26 clients across different industry verticals. Local business trust us as their offshoring partner. Our team has expertise in finding the right talent based on the specific job description that you provide. Any candidate that we hire is trained culturally to work with on-shore employees in a frictionless way.
Still have some questions about offshoring? Get in touch with our offshoring consultant and set the ball rolling for a fully – functional sales operation at a fraction of cost.