Australia has been facing IT skill shortage for past several years now. ACS’s annual Digital Pulse Report has called for an extra 60,000 ICT workers per year. Scarcity of local talent has begun to hamper the operations for many businesses already. The recent shortage has pushed up the demand for talent. For many small businesses, it has become increasingly difficult to hire local talent. Offshoring is not new to Australia, but many small businesses are now looking to hire offshore talent that comes at a significantly lower cost works the same way.
Virtual Team, Australia’s leading offshoring company, helps businesses to fill skill-gaps / vacant roles at a low-cost with offshore talent. We have helped numerous businesses hire a customer support agent. Here is why you should look at building your team with an offshoring solution.
1# Build Your Team Without Grappling with Skill – Shortages
Many businesses vie for the same talent pool. While the supply of candidates hasn’t increased much, it poses challenges in building the right team. Even advertisements on various channels don’t help. Offshoring helps to build your team without worries. For instance, ICT customer service agent recruitment process begins with a clear job description.
Example – ICT Customer Support Officer
An on-shore professional offers support related to IT infrastructure and resolve the technical issues, some responsibilities include –
- Identification of hardware and software to resolve problems for
- Handle calls for software and hardware problems
- Installation and version upgrades
- Raises tickets for the complex problems to L2, L3
Virtual Team works closely with you to finalise the job description and works on the identifying right talent based on that from offshore location in India.
2# Reduce Cost of Operations
Shortage of skill locally has increased the cost of hiring local talent. Small businesses are often unable to get suitable candidates due to their limited budget.
At Virtual Team, we understand this challenge and providing end-to-end offshoring solution for various industries. The offshore candidates come at a significantly lower cost. Our customers have realised savings up to 70 per cent. If you are planning to build a customer support team, we can help you in that – you will be finalising the team members.
3# Cultural Fit
It’s a concern for many businesses. However, there are many reasons why it’s unfounded. We find the right candidates who are skilled for the job requirements that you lay down. An offshore candidate is experienced, possess all the skill that are the required. He or she is fluent in English and have already worked in team environment. Moreover, the candidates that we identify as a right fit, are finalised when you have interacted with him or her and have provided the required approval.
A new joiner is provided the orientation to make the interactions to other team members smooth and deliver on their responsibilities easily.
4# Availability During Desired Business Hours
Every business builds its team to meet specific objectives. The desired availability of team is needed to meet them. Offshore team members that you hire work like any on-shore employee working from home. It also means that they will be available during the desired business hours.
At Virtual Team, when we hire a new offshore team-member, we clearly lay down the working requirements. Moreover, any new candidate is finalised only once you have selected him or her finally after discussion.
5# Perform on Similar KPIs
An ICT customer support officer performs like any other on-shore employee in the team. If you have any key performance indicators to measure the performance, they will be delivering desired results on them. When we are finalising the job description with you to initiate a search for the candidate, we look at the skills and also mention the activities they will perform. Only those with relevant experience are shortlisted and eventually hired.
6# Ensure Continuity of Business Operations
With offshore ICT customer service agent recruitment, you can rest assured that the business operation never stops. For instance, if you want to round the clock customer service, offshoring candidates help you achieve continuity of operation.
At Virtual Team, we help you build a team of ICT customer support agent that offer continuity to business operations and help to achieve customer satisfaction.
Virtual Team – We Help You Hire Customer Service Agent with Offshoring
We have helped several Australian businesses extend their team beyond borders. Our customers come from different industry verticals, and we have screened 500+ candidates for more than 26 clients.
While we begin as a Outsourcing business solution provider, our approach is more that of a strategic offshoring partner who helps you to plug skill–gaps for full-functional operations whilst reducing the costs significantly.
Want to know more how offshoring will work for your business?
Discuss with our Offshoring Consultant, who will offer valuable insights and a customised solution.
Call – + 61 405 550 999 | Email - rohit.sahdev@virtualteam.net.au.
